Refund policy

Return & Refund Policy

Last Updated: 23/08/2026

At SaimCart, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product, we are here to help.

Please read the following policy before requesting a return, replacement, or refund.

1. Return Timeframe

You can request a return or replacement within 5 DAYS of receiving your order.

For damaged, defective, or incorrect products, please contact us within 72 hours of delivery so that we can review the issue quickly.

Requests made after the applicable timeframe may not be accepted, except where required by applicable law.

2. Return Eligibility

To be eligible for a return, the product should generally:

Be unused or in its original condition.
Be in the original packaging, where applicable.
Include original accessories, manuals, tags, and other items supplied with the product.
Not be damaged due to misuse, accident, or improper handling by the customer.
Be accompanied by the order number or proof of purchase.

Some products may have additional return conditions.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

Damaged during delivery
Defective or not functioning properly
Different from the product you ordered
Missing important parts or accessories

please contact us within 72 hours of delivery.

Please send:

Your order number
A description of the problem
Clear photos of the product
Photos/videos of the packaging, where possible

We will review your request and, where appropriate, offer a replacement, refund, or another suitable solution.

4. Return Process

To request a return:

Contact us at saimcartshop@gmail.com.
Provide your order number and reason for the return.
Send photos or videos if requested.
Wait for our confirmation and return instructions.
If the return is approved, send the product according to our instructions.
Once we receive and inspect the product, we will process the applicable replacement or refund.

Please do not send a product back without contacting us first.

5. Refund Process

Once an approved return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will normally be initiated within [3–5 BUSINESS DAYS] after approval.

The time taken for the refund to appear in your bank account or payment method may depend on your bank or payment provider.

Refunds will generally be made to the original payment method where possible.

For Cash on Delivery orders, we may request appropriate bank account or other payment details to process the refund.

6. Exchange / Replacement

Where available, we may offer an exchange or replacement instead of a refund.

Replacement may be provided when:

The product is defective.
The product was damaged during delivery.
The wrong product was sent.
A product is missing essential parts.

Replacement availability depends on product stock.

If the same product is unavailable, we may offer a refund or another suitable solution.

7. Return Shipping Costs

For products that are damaged, defective, incorrect, or otherwise eligible for a return due to an issue caused by SaimCart or our delivery partner, SaimCart may cover the applicable return shipping cost, subject to verification.

For returns requested for other reasons, [CUSTOMER / SAIMCART] will be responsible for the return shipping cost, depending on the applicable return conditions.

Any applicable shipping charges will be communicated before the return is processed.

8. Non-Returnable Items

Some products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or other restrictions.

Examples may include:

Used products
Products damaged through customer misuse
Products without required original packaging or accessories
Products specifically marked as non-returnable
Personalized or customized products

This list may vary depending on the product.

Nothing in this section is intended to remove any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

9. Products Damaged After Delivery

Returns may not be accepted where damage is caused by:

Incorrect use
Accidental damage
Normal wear and tear
Improper installation or handling
Modification of the product
Failure to follow product instructions

We may request photographs, videos, or other information to determine the cause of the issue.

10. Order Cancellation

If you want to cancel an order, contact us as soon as possible at:

saimcartshop@gmail.com

Cancellation may be possible if the order has not yet been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return process.

11. Refunds for Cancelled Orders

If an eligible order is cancelled after payment has been made, the applicable refund will normally be processed to the original payment method.

Refund processing time may depend on the payment provider or bank.

12. Refund Exceptions

A refund may be refused or adjusted where:

The product does not meet the return conditions.
The product has been used improperly.
The product has been damaged by the customer.
Required accessories or parts are missing.
The return request is made outside the applicable timeframe.
The product is specifically non-returnable.

We will communicate the reason for any rejected return request.

13. Contact Us

For return, replacement, or refund requests, please contact:

SaimCart

Email: saimcartshop@gmail.com

Address: Mysore, India

Website: www.saimcart.shop

When contacting us, please include your order number so that we can assist you quickly.

Our Commitment

We aim to handle every return and refund request fairly and transparently.

If something goes wrong with your order, please contact us and give us the opportunity to resolve the issue.

SaimCart
Mysore, India