Shipping policy

Shipping Policy

Last Updated: 23/08/2026

At SaimCart, we want your order to reach you safely and on time. This Shipping Policy explains our shipping methods, delivery times, shipping charges, and what to do if there is a delivery issue.

1. Shipping Methods

We currently offer shipping through trusted courier and delivery partners.

Depending on your location and the product ordered, your order may be delivered by:

Delivery partners selected by SaimCart

The available shipping method may vary depending on your delivery location.

2. Order Processing Time

Orders are normally processed within [1–2 BUSINESS DAYS] after payment confirmation.

Orders placed on Sundays, public holidays, or during special sale periods may take additional time to process.

Once your order has been shipped, you will receive shipping or tracking information where available.

3. Delivery Time

Our estimated delivery time is:

6–7 BUSINESS DAYS

Delivery times may vary depending on:

Your location
Courier availability
Product availability
Weather conditions
Public holidays
Remote delivery locations
Other circumstances beyond our reasonable control

The delivery timeframe is an estimate and is not a guaranteed delivery date.

4. Shipping Costs

SHIPPING COST depends on location.

The applicable shipping charge will be shown at checkout or communicated before the order is confirmed.

We may occasionally offer free shipping or promotional shipping discounts.

Any applicable shipping charges will be clearly communicated to you.

5. Order Tracking

Once your order has been shipped, we may provide you with a tracking number or tracking link through:

Email
SMS
WhatsApp
Your SaimCart account
Other available communication methods

You can use the tracking information to check the status of your shipment.

Please allow some time for tracking information to appear after the order has been shipped.

6. Delivery Issues

If your order is delayed, damaged, or appears to be lost, please contact us as soon as possible.

When contacting us, please provide:

Order number
Name used for the order
Contact number
Details of the delivery issue
Photos or videos, if the product arrived damaged

We will contact the relevant delivery partner and try to resolve the issue as quickly as reasonably possible.

7. Delayed Deliveries

Sometimes deliveries may be delayed because of circumstances outside our control, including:

Weather conditions
Natural events
Courier delays
Transportation problems
Public holidays
Strikes or other disruptions
Incorrect or incomplete address
Customer unavailable at the delivery address
Remote or difficult-to-reach locations

We will make reasonable efforts to help resolve delivery delays, but we cannot guarantee delivery within the estimated timeframe in circumstances beyond our control.

8. Incorrect Address

Please make sure your shipping address, phone number, and PIN code are correct before placing your order.

SaimCart may not be responsible for delays or additional shipping charges caused by an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing your order, contact us as soon as possible.

9. Failed Delivery

If a courier partner attempts delivery but is unable to deliver the package because nobody is available, the address is incorrect, or the customer cannot be contacted, the courier may make another delivery attempt.

If the package is returned to SaimCart because of repeated failed delivery attempts, additional shipping charges may apply if you request the order to be shipped again.